What are some challenges of text-to-911?

Text-to-911, like all text messaging, is not without challenges. It may take longer for text messages to 911 to be received and responded to. Text messages to 911 also may be received out of order and do not include the same location information as a voice or relay call. When texting 911, it’s important to remember to include the location of the emergency in the initial message. Additionally, 911 centers cannot receive pictures or videos via text message. Messages should be short and use simple language.

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1. What is text-to-911?
2. What are the benefits of text-to-911?
3. When will text-to-911 be broadly available?
4. How does it work?
5. What are some challenges of text-to-911?
6. Why is text-to-911 important?
7. How do I text 911?
8. How do I know that 911 has received my text?
9. Is there a charge for using text-to-911 service?